University Alliance responds to the Office for Students’ free speech complaints scheme consultation
…after that process has formally concluded and they are unhappy with the outcome. A complainant should only be able to access the OfS’ complaints scheme after 90 calendar days have passed since they submitted a complaint to the provider’s internal complaints process. This is in line with the requirements of the Office of the Independent Adjudicator’s (OIA) complaints scheme. There should be a 12-month deadline for the submission of complaints to th…